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Answers.with WeekFound

To book a Time-Back Review, just add your name and email address; a note is optional. If you choose the message or Workspace route, we also ask for your company name. You do not need to pick one task or prepare a technical brief.

If you choose the free Time-Back Review, you can book a 30-minute weekday call, or send us a message if a call does not suit you. If you know what you want automated, we will email a secure link to set up your Workspace and share your ideas. We will then agree a sensible first step and likely scope with you.

Yes. Book a free 30-minute Time-Back Review on a weekday between 4:30 and 8:00 pm UK time. If those times do not suit you, or you prefer not to call, send us a message through the same form and we will reply personally.

Yes. We agree a suitable small first automation, build it for free in a separate test setting and show you a demo. You can decide whether to join after seeing it, with no obligation. The demo does not give you access to use the automation: we only hand it over and make it live after your approval, signed agreement and receipt of your first month’s payment (£1,000 +VAT). We confirm feasibility and the written scope before building.

No. The agreed first build is free and outside your monthly allowance. Your first paid month still includes up to two Simple Automations AND one Larger Automation, in addition to that first build. Free refers to the build, not free access to use it: access and go-live require your approval, signed agreement and receipt of your first month’s payment.

We will explain what does not fit and, where possible, agree a smaller useful first test. If there is no safe or worthwhile small build, we will say so before starting. There is no obligation to join the Monthly Plan.

Yes. An example spreadsheet or synthetic or anonymised data is usually a good starting point. Please do not send passwords or sensitive personal data through the enquiry form. If a test needs access to a live system, we will explain why and agree the permissions and permitted data before connecting it.

There is no obligation to subscribe. The test build stays in its separate setting and is not handed over for live use. Before using any samples, we agree how they will be handled and when they will be returned or deleted. If you do not continue, we close the preview and follow those agreed instructions.

There is no minimum business size. We look at whether a repeated task is suitable and whether improving it would be worthwhile for you. You can start with one small process, and we will say plainly if we do not think automation is the right answer.

Yes. Our case studies show the old process, what WeekFound built and the outcome for the business. Every example comes from genuine work completed for one business. The client and system names are kept private, and the interfaces are reconstructed so no confidential data is published.

Good candidates include data entry, enquiry routing, reminders, document preparation, status updates, quote follow up, recurring reports, customer onboarding and internal web applications.

Yes. We can design a tailored workflow, internal application or connected system where it is practical and secure. We check the scope, access and likely value before agreeing to build it. Work too large for a monthly allowance needs a separately approved scope and price alongside the Monthly Plan.

Usually not. We first look at how the tools your business already uses can be improved or connected. If something new would genuinely work better, we will explain why before recommending it.

We agree which systems and permissions a build needs. Where possible, you invite a WeekFound user or grant delegated access through the software itself. If a credential must be shared, we agree a secure route; please do not send passwords by email or through the general enquiry form. We limit access to the work and remove it when it is no longer needed.

No. A reliable rule is often better than an AI model. AI is used only where interpreting language or unstructured information genuinely helps. Where it is useful, we can build controlled AI agents that analyse emails, prepare replies, refresh workflow information and recommend the next action while keeping sensitive decisions with a person.

That depends on the provider, service and settings used for the agreed workflow. Before live data is sent to an AI provider, we identify the provider, what data it receives, its retention and model-training terms, and any required data-processing arrangements in your Workspace. We do not add an AI service or send it live data without your approval.

Sensitive people decisions, safety critical work, payment approvals and unpredictable processes may need to stay with a person. We identify those boundaries before designing the system.

Only where this is agreed and properly tested. Customer communications can keep a human approval step for as long as your business needs.

The WeekFound Monthly Plan is £1,000 per paid month, plus VAT. It includes up to two Simple Automations AND one Larger Automation in that month, plus aftercare for WeekFound-built automations while the plan is active. We do not currently offer one-off projects.

A Simple Automation fixes one clearly defined, repeatable task with a predictable start and finish. It is scoped for up to two build hours, usually involving one straightforward workflow, one or two existing systems, limited rules and only a small number of exceptions. Examples include recording form enquiries, moving agreed information into another system, sending standard reminders, or preparing the same document or report. It does not include a custom application, a major data migration or an open-ended process.

A Larger Automation improves one broader process with several connected steps, systems, approvals or exception routes. It is scoped for up to six build hours. Examples include taking an enquiry from receipt through assignment and follow-up, coordinating customer onboarding across several tools, or preparing a recurring report with checks and approval. A custom portal, major migration or high-risk workflow will not automatically fit that allowance. We discuss any larger scope and price with you as a separately approved addition to the Monthly Plan, rather than starting extra work automatically.

Yes. The standard paid monthly allowance is up to two completed Simple Automations AND one completed Larger Automation, not a choice between them. You can submit as many ideas as you like; submitting one does not use your allowance or guarantee it will be built. We agree the written scope and estimated build time before starting, and count a build when it is marked Completed in your Workspace. Unused capacity does not roll over.

Before work begins, we agree the outcome, controls and acceptance criteria in your Workspace. We show you the build for review and make corrections needed to meet that agreed scope. A build uses the allowance for the paid month in which WeekFound marks it Completed in the Workspace, not the month when you submitted the idea or work began. Live use still needs your approval and the agreed launch safeguards.

No. Unused monthly capacity does not roll over. The plan reserves a defined amount of WeekFound build capacity for that paid month, and any unused amount expires when the period ends.

Subject to availability, you can buy another full monthly allowance for £1,000 +VAT. That makes the total £2,000 +VAT for that month and gives you capacity for up to four Simple Automations AND two Larger Automations. We confirm the additional scope in writing before starting it.

The request stays in your Workspace and we keep you updated. It uses the allowance for the paid month in which we mark the agreed build Completed, even if work began in an earlier month. If required access, information or a decision is outstanding, or the scope changes, we pause and agree the effect on timing in writing.

WeekFound pays for and hosts the dedicated customer URL for each project or system it builds while your Monthly Plan is active. Other third-party subscriptions, licences, usage charges and work outside the agreed allowance are separate. We explain and agree those costs before anything extra is charged. Any hosting arrangement after cancellation is agreed before the plan ends.

After we agree the written scope, we send a secure Stripe link for you to authorise Bacs Direct Debit. The plan is £1,000 +VAT for each monthly period, collected in advance. Your plan starts on the agreed activation date and renews on the same calendar date each month (or the last day of a shorter month). We confirm the first service date and collection schedule in your onboarding paperwork. A Direct Debit may take several working days to clear, so the collection date may be earlier than the service date. Sending an enquiry does not set up a Direct Debit or take a payment; live work starts only after the first payment is confirmed. Extra work is never charged automatically.

No. It is a monthly rolling plan and you can cancel at any time before the next renewal. Cancellation stops that renewal; the current paid month continues to its end and is not refunded.

Yes. Your £1,000 +VAT monthly plan fee is fixed for your first 12 months, but you are not committed to staying for 12 months. You can cancel before any monthly renewal. After the first year, we may review the price no more than once every 12 months. We will email you the proposed new fee and its start date at least 30 days before it takes effect. You can cancel before that date if you do not want to continue at the new price.

A Direct Debit can take several working days to process, so a pending payment is not treated as a missed one. If Stripe confirms a failed collection, we email you and give you seven calendar days to arrange payment. If it remains unpaid after that, we may pause work and end the plan. Any outstanding amount remains payable.

Yes. Under our public scheme, an eligible non-client can receive £200, or an active Monthly Plan client can receive £300 off its next plan fee, after the referred business joins and pays for two monthly periods. WeekFound staff and contractors are not eligible for this public reward. See the full referral rules for eligibility and how to register an introduction.

No honest provider can guarantee an unmeasured result. WeekFound baselines the current process, states assumptions and replaces projections with measured results after launch.

Not necessarily. Time may become useful capacity, better service, more sales activity or less overtime without reducing payroll. WeekFound keeps those outcomes separate.

Not always. We first try to build around the tools your business already uses. If your project needs an additional subscription, paid service or usage based tool, we will explain why it is needed and show the cost separately before you commit. Nothing is added without your approval.

We test the agreed workflow, ask you to review it in a test setting and make in-scope corrections before you sign it off. After approval and confirmed payment, we activate it for live use and provide plain-English operating and recovery notes. The first 14 days are a launch period for correcting anything that does not meet the agreed scope; new features or changed requirements count as new work.

Your private Workspace is available before payment so you can share your first idea, read updates, ask questions and see the demo. This is separate from access to the automation itself, which is only handed over after your approval, signed agreement and receipt of your first month’s payment. Once your Monthly Plan is active, you can submit further requests and keep your client documents here. You can also upload PDFs, Office files, images, text, CSVs and short videos up to 25MB; longer private video links can be shared in the conversation.

Yes. WeekFound sets up, pays for and hosts a dedicated customer URL for every project or system it builds. This is separate from your private WeekFound Workspace, where you send requests and read updates. We confirm the address, HTTPS and access controls before launch; the URL alone is not the security boundary.

Before launch, we agree the checks for each live automation, how a failed run will alert WeekFound and when your business also needs to be contacted. We record the owner, recovery steps and manual fallback. A severe issue is escalated promptly rather than waiting for the weekly update.

For a WeekFound-managed automation that stores its own database, the launch plan must include recoverable copies for the previous three days and a tested restore route. This does not replace backups of your own Xero, Microsoft or other third-party accounts. We confirm the precise retention and owner in the signed project scope.

Your business keeps its data, content and client-owned accounts. Once the agreed work is paid for, you own the copyright WeekFound holds in deliverables built specifically for you. You can continue using any WeekFound reusable components embedded in that deliverable under the licence in the Monthly Plan agreement; third-party software keeps its own terms. We provide the agreed operating and handover information.

While your Monthly Plan is active, WeekFound supports and maintains the automations it built for your business. We agree monitoring, alerts and recovery steps for each live build, and aim to investigate faults the same working day. No provider can promise to repair every fault that day when a third-party system or client access is involved. Fixes to agreed functionality do not use another automation allowance; substantial changes and third-party charges are agreed separately.

Yes. Where the technology allows, every important system includes a client-operated retry or restart route, visible failure information and a plain-English recovery guide. We also agree and test a manual fallback or bypass before launch so essential work can continue using the previous process if the automation is unavailable.

Your Workspace keeps the current scope, questions, progress and documents together. We send a weekly update on open work, and email sooner when a decision, access request, issue, review or launch step needs your attention.

Yes. You can reorder requests that WeekFound has not started. Once a build is under way, we will finish or agree a sensible pause before moving it behind another request.

Cancellation stops the next renewal; the current paid month continues to its end and is not refunded. We agree an exit date, document your live automations and their owners, hand over operating and recovery notes, and remove WeekFound access that is no longer needed. Aftercare, monitoring, fixes and updates end with the paid plan. Automations in client-owned accounts can continue in their last working state if their third-party services remain available; your business then takes over ongoing maintenance.

Before the paid plan ends, we identify the hosted systems, addresses, data and services that need a handover or a new hosting arrangement. We explain what can be transferred and what would need a new address, then agree the route and any continuing charges with you in writing. Hosting and support do not continue automatically as part of a cancelled Monthly Plan.

For each workflow, we agree which data and systems are needed, limit access to the work and record external services before connecting them. If we process personal data for you, the Monthly Plan agreement and the details recorded in your Workspace set out the instructions and safeguards. Sensitive uses need a separate review before data is connected. Read our security approach and privacy notice for more detail.

Every build includes a plain English operating guide explaining what happens, where exceptions go and what to do if the workflow is unavailable.